okgg Terms and Conditions

1 Introduction and Acceptance

These Terms and Conditions ("Terms") govern the use of the okgg platform and all its services. By visiting the okgg website, creating an account, or using any service, you are considered to have read, understood, and agreed to these Terms in full.

If you disagree with any part of these Terms, please refrain from using the okgg platform. These Terms apply to users residing in Bangladesh and are effective under Bangladesh Standard Time (BST, UTC+6).

okgg is committed to maintaining a transparent and honest relationship with its users. The purpose of these Terms is to ensure a safe, fair, and enjoyable gaming environment for all users of the platform.

2 Account Registration and Eligibility

To create an account and use services on okgg, users must meet the following eligibility requirements:

• You must be at least 21 years old at the time of registration.
• You must provide accurate and truthful personal information — including your name, mobile number, and email address.
• Each individual may create only one account. Creating multiple accounts is strictly prohibited.
• You must create the account in your own name and for your own use — not on behalf of anyone else.
• You must agree to comply with all current and future rules and regulations of okgg.

Registration Process

All information provided during registration must be completely accurate. If false or incorrect information is provided, okgg reserves the right to suspend or cancel that account at any time. If any information changes, please update it immediately through the support team.

3 Age Restrictions

All services on okgg are open exclusively to those aged 21 and above. Use of this platform by minors is strictly prohibited.

okgg reserves the right to verify the age of any user. A copy of a National ID (NID), passport, or driving licence may be requested for age verification. The organisation reserves the right to restrict account activity until verification is complete.

If a parent or guardian suspects their child is using this platform, please contact [email protected] immediately.

4 Account Security and Identity Verification

Password and Login Security

It is your responsibility to keep your okgg account login details (username and password) completely confidential. Do not share this information with anyone. You are solely responsible for any activity carried out from your account.

If you notice any unauthorised use or suspicious activity, notify our support team immediately. Use a strong password and change it regularly.

Identity Verification (KYC)

okgg may request the following documents for account verification:

• A clear photo of your National ID (NID) or passport
• A recent utility bill or bank statement (for address verification)
• Proof of ownership of the payment method used

Withdrawals may be held until document verification is complete. This is necessary for your protection and to prevent fraud.

5 Deposits, Withdrawals and Payments

Supported Payment Methods

okgg currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.

Deposit Terms

• All deposits must be made from a payment method registered in your own name.
• Deposits from third-party accounts are not accepted.
• The minimum deposit amount is ৳100 for each method.
• If a deposit is delayed due to a technical issue, contact support immediately.

Withdrawal Terms

• The minimum withdrawal amount is ৳1,000.
• The standard withdrawal processing time is 5 to 30 minutes.
• Withdrawals will only be made to verified payment methods.
• KYC verification must be completed before your first withdrawal.
• Winnings from bonuses are subject to wagering requirements before withdrawal.

6 Bonuses and Promotional Offers

Welcome Bonus

okgg offers new members a 150% bonus on their first deposit up to ৳5,000. The following conditions apply to receive this bonus:

• The bonus applies to the first deposit only.
• The wagering requirement for the bonus is 15 times (15x) — meaning you must wager 15 times the bonus amount before withdrawing.
• A set time limit applies for meeting the wagering requirement — see the detailed bonus terms for more information.
• Bonus funds must be used on specific games; not all games may count equally toward wagering.
• Each user may receive the welcome bonus only once.

Other Promotions

okgg periodically runs various promotional offers, cashback deals, and tournaments. Each promotion has its own terms and conditions, which are clearly stated on the promotion page.

okgg reserves the right to change, suspend, or cancel any bonus or promotion. If bonus abuse is suspected, the relevant account's bonuses may be forfeited.

VIP Program

okgg's VIP program has three tiers, each offering weekly cashback:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.2% weekly cashback.

Your VIP tier advances gradually based on your activity and contributions. Contact the support team to learn more about the specific path to reaching higher tiers.

7 Gaming Rules

All games and betting on okgg are conducted fairly and transparently. The following rules regarding games apply to all users:

Betting Rules

• Once confirmed, a bet cannot be changed or cancelled, except in the case of a technical error.
• Game results are determined by third-party provider systems and okgg has no involvement in them.
• If a game is interrupted due to a technical issue, the bet for that round will be refunded.
• Sufficient balance must be available when placing a bet; betting on credit is not available.

Sports Betting Rules

• If an event is cancelled, the bet will be refunded.
• okgg reserves the right to correct results if an error occurs in setting the correct odds.
• Bets connected to match-fixing or any form of manipulation will be considered void.
• Delayed odds changes in live betting are not accepted.

Casino Game Rules

Live casino, slots, and fishing games are powered by registered third-party game providers. The rules for these games are governed by the rules set by the respective provider. Detailed rules for each game are available within the game interface.

8 Prohibited Activities

The following activities are strictly prohibited on the okgg platform:

• Creating or operating multiple accounts.
• Registering with a false identity or false information.
• Abusing the bonus system or bonus hunting.
• Fraudulent activities, hacking, or system manipulation.
• Money laundering or attempting to process illegal funds.
• Using automated bots or software to play games.
• Harassing or defrauding other users.
• Attempting to breach the platform's security systems.
• Making deposits or withdrawals using third-party payment methods.

9 Intellectual Property

All content on the okgg platform — logos, designs, software, graphics, text, and other materials — is the intellectual property of okgg. These are protected by copyright law.

Users may use the platform for personal and non-commercial purposes. However, no content may be republished, distributed, modified, or used commercially without prior written permission from okgg.

The intellectual property of third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) is protected by their own respective copyrights.

10 Limitation of Liability

okgg is committed to providing the highest quality service. However, okgg will not be held liable in the following circumstances:

• Losses caused by technical issues or errors from third-party game providers.
• Games interrupted due to loss of internet connection or problems with the user's device.
• Unforeseen natural disasters, war, or other uncontrollable circumstances (Force Majeure).
• Losses arising from account information leaks due to the user's own negligence or carelessness.
• Any consequences resulting from using the platform in an illegal or unauthorized manner.

11 Account Suspension or Closure

Closed by okgg

okgg may suspend or permanently close an account without prior notice in the following circumstances:

• Violation of the terms and conditions.
• Evidence of fraud or illegal activity.
• Legal orders from authorities.
• Extended inactivity (generally more than 12 months).

Closed by the User

You may request to close your account at any time. You may withdraw any available balance before closure, however bonuses for which wagering requirements have not been met will be forfeited.

12 Responsible Gaming

okgg places the highest priority on responsible gaming. Gaming is a form of entertainment — it is not a source of income. The following tools will help you maintain healthy gaming habits:

• Deposit Limits: Set a maximum limit on daily, weekly, or monthly deposits.
• Self-Exclusion: Exclude yourself from the platform for a set period or permanently.
• Cooling-Off Period: Temporarily suspend your account for a short break.
• Reality Check: Monitor your session time.

If you notice signs of gaming addiction or loss of control, seek help immediately. Visit our Responsible Gaming page to learn more.

13 Privacy Policy

okgg is fully committed to protecting your personal information. We keep all your data secure using SSL encryption. Detailed information about how we collect, use, and protect your personal data is available on our Privacy Policy page.

okgg never sells your personal information to third parties. Data is used solely for service operation, security verification, and fulfilling legal obligations.

14 Changes to Terms and Conditions

okgg reserves the right to change, amend, or update these terms and conditions at any time. In the case of significant changes, users will be notified via their registered email or through a notice on the platform.

Continued use of the platform after changes take effect will be considered as your acceptance of the updated terms and conditions. Therefore, it is recommended that you visit this page regularly.

15 Contact & Dispute Resolution

Contact

For any questions or concerns regarding these terms and conditions, please contact us through the following:

• Live Chat: Instant support in Bengali, available 24/7.
• Email: [email protected]

Dispute Resolution Process

In the event of any dispute or complaint, follow the steps below:

• Step 1: First, contact our support team via live chat or email. Most issues are resolved at this stage.
• Step 2: If the support team is unable to provide a satisfactory resolution, send a detailed written complaint to [email protected].
• Step 3: Our management team will resolve the written complaint within 5 business days.

okgg is committed to resolving all disputes fairly and impartially. We believe that all issues can be resolved through discussion and cooperation.