okgg's Responsible Gaming —
Your safety is our commitment
okgg believes entertainment is at its best when enjoyed in a controlled and mindful way. Our responsible gaming policy is fully committed to keeping you safe and happy.
What Is Responsible Gaming?
Responsible gaming means treating gaming as a form of entertainment — not as a source of income or a solution to financial problems. At okgg, we make sure every player can maintain full control over their time, money, and mental wellbeing. The various tools and policies available on our platform make that control easy and effective.
Millions of gaming enthusiasts across Bangladesh spend time on okgg every day. Our goal is to keep every session enjoyable and to ensure that gaming never becomes a source of problems. Responsible gaming is a shared effort — your awareness and our support work together.
Our Protection Tools
Age Verification
okgg is for players aged 21 and above only. Age verification is mandatory at registration. We ensure that minors are never able to access the platform.
Setting Deposit Limits
You can set your own daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately, and there is a required waiting period before it can be increased.
Time-Out Feature
If you feel you need a short break, use the time-out option. Your account can be temporarily closed for anywhere from 24 hours to 30 days. During this period, logging in or placing bets will not be possible.
Self-Exclusion
If you need a longer break, use the self-exclusion feature. Your account can be fully deactivated for anywhere from 6 months to 5 years. This is your decision, and we honour it with respect.
Session Tracking
A complete record of your gaming history, time spent, and transactions is stored in your account. Use this information to assess yourself and make informed decisions.
24/7 Support
If you have concerns about gaming, contact our Bengali-language live chat support team. Any time, day or night — we are here for you.
For Players Aged 21 and Above Only
okgg is an age-restricted platform. We strictly keep minors away from gaming. If you believe a minor you know is using this platform, please inform our support team. The use of age-control software on family devices is recommended.
Recognise the Warning Signs
Gaming problems develop gradually. It is important to be alert if you notice any of the following signs in yourself:
- Spending beyond your budget and a tendency to place larger bets to try to recover lost money.
- Hiding your gaming habits from family or friends, or lying about them.
- Repeatedly failing despite trying to stop gaming.
- Continuing to game while neglecting daily tasks, studies, work, or family responsibilities.
- Feeling restless, irritable, or anxious when not gaming.
- Continuing to game by taking on debt or spending money you cannot afford to lose.
- Using gaming as a way to escape stress or problems.
If you notice even one of the above signs, do not delay — contact our support team or use the self-exclusion tool.
Assess Yourself
Ask yourself the following questions. If most of your answers are "yes", it is time to seek help:
These questions are not a substitute for professional assessment. If you feel there is a problem, contact us via live chat or email us at [email protected].
Use Our Control Tools
Deposit Limits
Set a daily, weekly, or monthly deposit limit on your account. Reducing a limit takes effect immediately. Requests to increase a limit require a set waiting period, so that decisions are not made impulsively. This is the most effective way to protect your finances.
Time-Out
Use the time-out feature for a temporary break. Choose any duration — 24 hours, 7 days, or 30 days. During this time you will not be able to log in to your account or place any bets. Your account is automatically reactivated once the time-out period ends.
Self-Exclusion
If you need a long-term break, apply for self-exclusion. Your account will be fully deactivated for anywhere from 6 months to 5 years. No promotional emails will be sent during this period. There is no option to reactivate your account before the self-exclusion period ends.
Activity Report
You can view your gaming history at any time — a detailed record of total spending, wins, losses, and time. This information helps you stay aware of your own habits and enables you to make the right decisions when needed.
Our Commitment to Responsible Gaming
- okgg ensures that every advertisement and promotion is created responsibly and never targets minors or vulnerable individuals.
- Our support team is trained in responsible gaming and is equipped to provide the right assistance to players experiencing difficulties.
- We use SSL encryption and secure payment gateways to ensure the protection of your financial information.
- okgg never presents gaming as a guaranteed way to earn money — it is simply a form of entertainment.
- If suspicious gaming patterns are detected on an account, we proactively reach out to that player.
- A minimum deposit of ৳100 and a minimum withdrawal of ৳1,000 have been set, which is part of responsible financial management.
Need Help? We Are Here
Live Chat Support
Our Bengali-language 24/7 live chat support team is always ready. For concerns about gaming, setting account limits, or applying for self-exclusion — you will get immediate assistance on any matter.
Email Support
To report a detailed issue or if documentation is needed, contact us by email: [email protected] — our team will respond as quickly as possible.
Enjoy Safely —
Welcome to okgg
Play responsibly and enjoy. Visit our games, help centre, and FAQ page.